Frequestly Asked Questions

1. Is all the stock ready stock?

- Yes, majority is ready stock. We updated stock count in website, if the items manage to checkout mean ready stock, your order will be shipped within 2-3 working days, however due to some uncontrolled human mistake in stock count or problem with product, we will inform through email if the shipment is delay.

2. How long will i received my order?

- Once order "confirmed", our packing team will prepare relative "order" within 2 days, Once item ready to be sent out, client will receive an E-mail notification with poslaju tracking code, normally client will received their parcel within 2 days of delivery.

3. I am very URGENT for it! 

- We understand sometimes client is URGENT to get their BIKINI for vacations, please do not hestitate to call us at 07-2396660 for immediate respond during working hours, we will special arrange for your order to ship in the same day of order.

4. I am looking for Bikini type that look more firm and push-up.

- Please go for type that have underwire, or you might add some padding to have better effect at here http://www.shelot.my/accessory

5. What size suitable for me?

- this is our Bikini Measurement, we would like to highlight that choosing size according waist & bust, however height & weight is for reference.

- Example (1) : Bust 32/70B, Waist 24, suggest for M size

- Example (2) : Bust 32/70C, Waist 25, suggest for L size

- Example (3) : Bust 34/75B, Waist 26, suggest for L size

- Example (4) : Bust 36/80C, Waist 27, suggest for XL size

- Example (5) : Bust 38/85C, Waist 30, suggest for 2XL size

- Example (6) : i have no idea which size suitable me, please contact us at service.shelot@gmail.com for inquiry

shelot measurement

6. Can i buy with seperately size on top & bottom?

- Size of Bikini shall be same from top & Bottom, we dont provide different size 

7. Will there be loose on top part if i choose bigger size?

- You may add padding on top Bra/Bikini, it will become fit or firm

8. is there any exchange policy if the size really not suitable?

- We wish every single pcs of Bikini / Bras is usable while not keeping it in cupboard only. You provide exchange service, for more details please refer link at here http://www.shelot.my/exchange-policy

9. Can i collect myself at Shelot office?

- Yes, you may collect your order at Shelot office during working hours, once order place successfully with "confirmed" status, please do E-mail us at service.shelot@gmail.com or call us 07-2396660 for inquiry self pick-up. Once item is prepared, we will inform you for collection.

Address: 3A, Jalan Indah 8/13, Taman Bukit Indah, 79100 Nusajaya, Johor.

10. Is shelot having physical shop for trying?

- Unfortunately, shelot do not have physical shop at this moment, we are working for it now hopefully it will be open soon in this year in johor. Office is warehouse base, we advise client to collect at our office if the size not suitable it still can be change within 7 days

11. Is there any cash on delivery service?

- Currently we dont provide any COD service, order will be proceed once payment made in website

12. Can we order through facebook?

- Strictly no order from facebook to avoid any human mistake on size or type of Bikini / Bra / nightwear

13. Can i mix all the shelot coupon to use in one order?

- Only 1 "code" could be use to checkout at every single order.

14. If received product with defect, can i exchange for new one?

- Normally we will double check everything before packing for the parcel, however it might happen sometimes with minor defect, we are willing exchange for it and bear postage. Please remain original condition that never been use or wash before, we will proceed for changing

- We dont accept changing for the following reason

(i)wasable dirty spot,

(ii) colour different from real stock (which might be various due to colour of monitor),

(iii) slightly OFF-LINE clothing at interface which is sewable,

(iv) wrong order by customer 

15. The question i need to ask not in the list, anywhere else i can look for anwer?

- 3 way to contact us

(a) Call +607-2396660 for immediate respond
(b) E-mail us at service.shelot@gmail.com , all email will be reply within 24 hours within working hour
(c) PM us direct at FB

 

About Us

Shelot Sharing

Contact Us

3A, Jalan Indah 8/13,
Taman Bukit Indah,
79100 Nusajaya, Johor.

+6072396660

service.shelot@gmail.com

Closed on Sunday
Monday-Friday 9am to 6pm
Saturday 9am-1pm

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